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&ිquot;Times New Roman&ිquot;">说起人民调解，很多人脑海中浮现的画面，会是有威信的长辈，循循善诱地化解矛盾纠纷。但试想一下，当</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">定制企划</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">、</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">微信调解</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">这些新潮的元素，融入传统的调解工作，又会是一番怎样的景象？宁波江东区有这样一个</span><span lang="EN-US" style="font-size:12njpt">80</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">后团队</span><span lang="EN-US" style="font-size:12njpt">——&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">小娘舅握握团</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">，进行着这样一场全新的尝试。</span><span lang="EN-US" style="font-size:12njpt"><o:p></o:p></span></p>
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&ිquot;Times New Roman&ිquot;">江东区东部新城都是新建小区，遇到邻里纠纷，想找一位&ි;老娘舅&ි;出面调解几乎不可能。</span><span lang="EN-US" style="font-size:12njpt">2012</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">年</span><span lang="EN-US" style="font-size:12njpt">2</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">月，主要由８０后青年志愿者组成的法律服务团队&ි;小娘舅握握团&ි;诞生了，当时发起人屠昱找来了他的第一个合伙人</span><span lang="EN-US" style="font-size:12njpt">86</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">年的律师钟铮铮。</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">我们的调解对象都有一定文化层次，多少懂点法律知识。律师从专业角度的分析，他们会觉得更客观也更容易接受。</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">之后，屠昱又开始通过网络等渠道征集志愿者。两年下来，心理、环保设计等专业的十余位年轻人陆续加入，团队成员发展到了</span><span lang="EN-US" style="font-size:12njpt">15</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">名。而这些看似</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">专业不对口</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">的志愿者们，却发挥了不小的作用。</span><span lang="EN-US" style="font-size:12njpt"><o:p></o:p></span></p>
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&ිquot;Times New Roman&ිquot;">一次，一位二楼住户反映说，楼下的冷冻水产店没日没夜产生噪音，他完全无法休息。水产店老板也很委屈，他说自己做的这个生意，冷柜是不能关的。楼上住户有意见，他也采取了一些改进措施，但都不见效。后来，屠昱邀请团队里，环保设计专业的志愿者陈珉实地查看，一下子看出了门道。</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">这是一种低频噪音，刚好与建筑材料之间形成了共振。二楼的住户体质比较敏感，感受特别强烈。</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">陈珉给出了一套细致的改进方案，通过精准地使用隔音材料来破坏共振。不多的费用，彻底解决了双方的矛盾。</span><span lang="EN-US" style="font-size:12njpt"><o:p></o:p></span></p>
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&ිquot;Times New Roman&ිquot;">在调解一些相对复杂的纠纷时，</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">小娘舅</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">们会专门</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">定制</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">几套调解方案，他们称之为</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">调解企划</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">。</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;
mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">企划</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;font-family:
宋体;mso-ascii-font-family:&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">需要团队合作，一个临时成立的小组里头，有牵头人、资料搜集员、情况调查员等不同的分工。几方面的材料搜集齐后，负责人会召集大家一起商量不同的调解方案，最后由现场调解员进行调解。除此之外，</span><span lang="EN-US" style="font-size:12njpt">QQ</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">、微信等时髦的新媒体平台，也成了</span><span lang="EN-US" style="font-size:
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&ිquot;Times New Roman&ිquot;;mso-hansi-font-family:&ිquot;Times New Roman&ිquot;">小娘舅</span><span lang="EN-US" style="font-size:12njpt">&ි;</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">们的舞台。东城社区有一个室外篮球场，周边的篮球发烧友经常半夜两三点打球，影响了周边居民的休息。双方代表都是年轻人，白天都要工作，总是凑不好调解的时间。于是，屠昱他们就想到了利用</span><span lang="EN-US" style="font-size:12njpt">QQ</span><span style="font-size:12njpt;
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&ිquot;Times New Roman&ිquot;">群的形式进行在线调解。经过不到一个小时的线上交流，双方很快达成了共识：将篮球场改为定时开放，由社区负责制作开放时间提示牌，物业进行日常管理和维护。</span><span lang="EN-US" style="font-size:12njpt"><o:p></o:p></span></p>